Care Navigator (Full-Time)

On-site

Responsibilities

Introduce and document payment plan options
Ensure patients have a strong
Maintain strong communication with obstetrics patients over the course of their care, including proactive outreach at key milestones:
Support patients to develop and fine tune their care plans and to connect to resources, as needed

This is a time in a woman’s life that can include emotional highs and lows and changing needs--the ideal candidate is highly empathetic with excellent problem-solving skills and the ability to manage multiple priorities in order to support a diverse group of patients. What you’ll do
experience by welcoming them to the practice and documenting key preferences in EMR
Bachelor's degree and 2+ years of relevant
experience in a customer-facing role, ideally in healthcare
Strong computer skills; familiarity with EMRs is preferred but not required

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives.
We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care
The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.
The Care Navigator is a unique role, and one of the many ways we seek to improve upon the traditional maternity care experience.
You will guide patients across the entire care journey, ensuring they have the support and resources they need from before they even set foot in the office through to the postpartum period.
Learn about patients individual needs and introduce them to the Diana Health care program
Verify patients insurance
Contribute to the evolution of Diana Health’s product as we build our prenatal and postpartum care program
Knowledge of health insurance policies, including copays, coinsurances, referrals, verifications of insurance Benefits
Competitive compensation
Health; dental & vision, with an HSA/FSA option
401(k) with employer match Paid Time Off Paid Sick Time
Paid Parental Leave

experience that is good for patients and good for providers.
We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!
Act as the first line of communication for new and prospective patients:
Respond to incoming phone calls of prospective patients, nurturing leads leveraging the CRM
benefits and help patients navigate their benefits as they sign up for care
Engage new patients before their first appointment, after their first appointment, and after their third appointment as they begin their care journey
Engage postpartum patients based on clinical protocols and connect patients to relevant resources and providers
Provide additional support to those patients identified as benefiting from higher touch:
Additional outreach and connection to community resources for those with SDoH
Additional outreach and check-ins to those with medical risks