operations
Posted Apr 21Revenue Operations Manager
at Avoca
On-site
Responsibilities
- Model product swaps at renewal so ARR stays clean and auditable.
Requirements
- Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
- In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services.
- WHAT YOU’LL DO - Own the CRM data model for post-sales, implementation projects, product line items, and lifecycle stages, and keep it accurate across 500+ accounts without manual upkeep. - Automate the handoffs that matter: project creation at close, go-live cascades, and gap detection when status drifts from reality. - Stand up the Renewal Pipeline from scratch.
- Experience with support platforms (Zendesk, Intercom, Freshdesk) and building CRM-to-support integrations. - Comfortable working with product usage data and building it into operational workflows. - Comfortable with AI-powered workflow tools.
- We run an AI-first operating model where "Can an agent do this?" is the opening question for every process. -
- Experience with BI tools (Metabase, Looker, Tableau) is a plus.
- You understand how line items, products, and contracts connect, and you fix what matters first. - AI-native.
Benefits
- We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation.
- BENEFITS - Comprehensive medical, dental, and vision insurance - Company-sponsored 401(k) through Vestwell - Flexible PTO plus U.S. federal holidays - Company-wide off-sites - Daily in-office lunch through Parkday - Dinner covered when working late - Commuter
- benefits and late-night rideshare - Standing desks and workspace accommodations available on request - All core tools and software provided Compensation: The expected base salary for this role is $130,000-$190,000 with final compensation based on experience, skills, and
- qualifications determined during the interview process. Avoca’s total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks.