other
Posted 5 days agoManager I, Technical Account Management - Chicago/Denver
at Datadoghq
Chicago, United StatesHybrid
Responsibilities
- Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback
- Own and track team KPIs , including scheduling, utilization, productivity, and delivery outcomes
- Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions
- Drive account strategy discussions focused on product adoption, expansion, and services delivery
- Lead multiple OKR initiatives annually , coordinating and delegating efforts across your team
- Demonstrate thought leadership by identifying opportunities for improvement, proposing scalable solutions, and executing on initiatives that improve customer
Requirements
- experience using metrics and KPIs to inform decisions and optimize performance
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.
Experience
- An experienced people manager with 3+ years of management
Benefits
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Datadog offers a competitive salary and equity package, and may include variable compensation.
- Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.
- benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
- The reasonably estimated yearly salary for this role at Datadog is: $146,000 — $194,000 USD
Additional details
- The Technical Account Management team drives Datadog’s continued global growth by ensuring our customers realize long-term value from our platform through successful adoption, expansion, and partnership.
- As a Manager 1 in Technical Account Management, you will lead and develop high-performing technical teams while influencing strategy, execution, and outcomes across customers, internal partners, and the broader organization.
- You will coach and mentor individual contributors, drive execution against team and organizational goals, and serve as a strong voice for customer needs and technical excellence.
- At Datadog, we place value in our office culture; the relationships and collaboration it builds and the creativity it brings to the table.
- We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do:
- Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution
- Actively participate in recruiting , hiring, and onboarding efforts across your team and the broader organization
- experience , ideally within a technical or post-sales organization
- Comfortable leading teams of customer-facing technical professionals
- A strong coach and mentor who invests in career development and builds inclusive, high-performing teams