data
Posted YesterdaySenior Analytics Engineer
at Intercom
London, United KingdomHybrid
Responsibilities
- Data Platform Development: Design, build, and manage scalable data pipelines and ETL processes to support a robust, analytics-ready data platform.
- Data Strategy & Governance: Lead initiatives in data model development, data quality ownership, warehouse management, and production support for critical workflows.
Requirements
- Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
- Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
- Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
- Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
- Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better.
- Fin can also be combined with our Helpdesk to become a complete solution called the Fin Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
- Fin's AI Group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.
- Our team of 50+ ML scientists, ML engineers, designers and researchers works in partnership with other teams across the whole company.
- We constantly run experiments and measure the success of our AI features.
- We have to deal with inherently stochastic AI products, and complex effects.
- We are looking for a dedicated Analytics Engineer to join the AI Group to help us with that.
- Cross-functional Collaboration: Partner with ai analysts, ml scientists, engineers and business teams to understand data needs and ensure accurate, reliable & ergonomic data solutions.
- You write advanced SQL with a preference for well-architected data models, optimized query performance, and clearly documented code