operations
Posted 1 hour agoRPA Specialist (Operations Automation Lead)
Uk_london_office, United KingdomOn-site
Responsibilities
- Identify, prioritize, and build a pipeline of automation opportunities across Operations (tolling, violations, processing workflows).
- Evaluate processes using data, SLAs, volumes, and defect rates to determine automation feasibility and ROI.
- Support leadership in defining the automation roadmap and prioritization framework.
- Design, build, test, and deploy RPA solutions to automate manual, repetitive, and rules-based processes.
- Ensure solutions are robust, scalable, and aligned with system architecture and operational workflows.
- Develop automation using appropriate tools (e.g. UiPath, Power Automate, or similar), ensuring best practice coding standards.
- Document automation logic, workflows, and dependencies clearly.
- Ensure minimal disruption during deployment and strong user adoption.
- Monitor automation performance and ensure solutions meet SLA, quality, and throughput expectations.
- Track and report on automation impact, including: o cost savings o efficiency gains o error reduction o throughput improvements
- Identify further improvement opportunities and feed them into the automation roadmap.
- Support the development of data-driven decision making within Operations.
- Support change management and communication across teams adopting automation.
- Ensure automation solutions comply with internal controls, audit requirements, and data governance standards.
- Identify and manage risks related to automation (e.g. failure points, exception handling, system dependencies).
- Support audit processes and ensure traceability of automated workflows.
- Promote an automation mindset within the Operations function.
- Train and support teams in working alongside automated processes.
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Requirements
- This role acts as a bridge between Operations, Technology, and Finance, combining deep technical expertise with strong operational understanding to deliver automation that drives measurable business impact.
- experience with RPA tools (e.g. UiPath, Power Automate, Automation Anywhere, etc.).
- Ability to design and develop automation workflows end-to-end.
- Good understanding of systems integration, APIs, and data flows.
- Strong data skills (Excel, SQL preferred).
- Experience working in high-volume processing or operations environments (e.g. BPO, payments, mobility, transaction processing).
- Strong understanding of process mapping, optimization, and Lean / Six Sigma methodologies (aligned with Ops Manager expectations).
- Ability to influence and drive change without direct authority.
Additional details
- Verra Mobility is a global leader in smart mobility.
- Verra Mobility Commercial Services creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations.
- Arizona-headquartered Verra Mobility Corp. currently operates in 15 countries and in 22 languages.
- We believe there is significant opportunity to further expand into Europe.
- We have established our European headquarters in Amsterdam, from which we have launched our tolling and violation management solution business in Europe in 2019.
- We further have offices in London, Madrid, and Budapest, with a workforce of close to 100 people.
- Our European tolling business has established relationships with tolling authorities throughout Spain, Portugal, France, Italy and Ireland, through which we offer interoperable electronic tolling directly to consumers, through white-label partnerships and to RAC customers, depending on location.
- Additionally, our European violations business specializes in helping major road operators and cities across Europe with the identification, notification, and collection of unpaid traffic, parking and mobility related fees.
- This business provides value to over 600 toll and ticket-issuing authorities in more than 17 European countries, through a pan-European service operated in more than 20 languages and more than 10 currencies. Role Purpose
- The RPA Specialist is responsible for identifying, designing, and implementing automation solutions across the European Operations function, with a primary focus on improving efficiency, scalability, accuracy, and cost performance within high-volume transaction processing environments.