healthcare
Posted 2 weeks agoBilingual Healthcare Call Center Representative (Spanish Speaking)
at Pair Team
United StatesOn-site
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Responsibilities
- Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
- Identify and break down barriers ensuring individuals’ continuation with the program
- Coordinate physical care management appointments through collaboration with external and internal providers
- Utilize external and internal online platforms to collaborate with team members and carry out daily tasks What You’ll Need
Requirements
- At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
- Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things.
- While the position is 90 % remote within the United States , candidates must be able to work Pacific Time business hours on a consistent basis and be based in California .
- Strong understanding of cultural fluency and the ability to build trust with diverse populations
- High degree of empathy and ability to remain patient when faced with adversity
- Demonstrated ability to work collaboratively in a multidisciplinary care team
- experience with tools such as Google Suite, Slack, CRM databases, and basic Excel, Word, email, and video conferencing
- Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check.
Experience
- 1+ years of professional experience, preferably in case management, care coordination, or healthcare call center setting
Benefits
- At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations.
- As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.
- We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care.
- Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
- We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions .
- At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values
- Axios: Pair Team collects $9M for Medicaid-based care
- Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Healthcare Call Center Representative who is willing to think creatively and empathically to help our team change the way people access healthcare.
- We seek a full-time Healthcare Call Center Representative to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs.
- We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.
- This role supports a fast-paced, high-volume care environment, so comfort working within a structured schedule aligned to PST is important for success. What You’ll Do
- Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
- Work with members to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
- Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
- Because We Value You Salary: $25/hour
- Comprehensive health, vision & dental insurance 401k
- Monthly $100 work from home expense stipend for your WFH days
- Flexible vacation policy -- take the time you need to recharge!
Contact
- We do not conduct any TA business outside of our @ pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com .
Additional details
- Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
- Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
- We are resilient in our push for consistent improvement and challenge the status quo.
- Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
- Care comes first: We hold ourselves to the highest standards for our patients.
- We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News
- TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
- Please note: internally, this role is referred to as a Lead Care Manager .
- Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations