other
Posted Apr 12Senior Product Specialist
at Zenoti
Seattle, United StatesOn-site
Responsibilities
- Drive demos, walk-through and solution reviews with customers.
- Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
- Identify risks based on current product capabilities; define and implement mitigation plans
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction
- Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
- Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
Requirements
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
- To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
- experience in Implementation and support of Enterprise products
- Ability to manage and work across multiple projects.
- Good to have knowledge of Web Design using HTML, JavaScript
- Good understanding of MS Office, JIRA, Basecamp applications
- Ability to learn new skills and operate in a fast-paced and changing environment. •
- Experience in the wellness/spa industry a plus.
Benefits
- Attractive compensation.
- Zenoti Pay Range $85,000 — $110,000 USD
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.