engineering
Posted 2 weeks agoPre- & Post-Sales Customer Engineer, Commercial
at pendo
Raleigh, United StatesHybrid
Responsibilities
- Craft and deliver demos, define success criteria, guide installation, and lead hands-on technical evaluations and workshops.
- Own onboarding for purchased modules, troubleshoot integrations, and answer technical questions related to APIs, data models, configuration, and front-end implementation.
- Facilitate enablement workshops, support account health planning, and help customers measure and articulate the ROI of Pendo.
- Support growth opportunities by bringing a strong technical point of view on customer needs, readiness, and value.
- Document risks in Salesforce, build mitigation plans with Account Directors, execute resolutions, and escalate to leadership when broader support is needed.
- Own outcomes beyond your portfolio by helping improve how the team works, scales, and solves recurring technical challenges. Who You Are
- Track record of owning technical metrics such as adoption and implementation quality alongside commercial outcomes such as retention and expansion. About Pendo
Requirements
- Account operations: Maintain accurate account documentation in Salesforce and keep Account Directors informed on priorities, risks, and next steps.
- Use tools including Salesforce, Pendo admin, Gong, and AI workflows to support account research, call preparation, knowledge capture, and troubleshooting.
- You're AI-curious - genuinely.
- You're not using AI tools occasionally.
- We want someone who sees AI as a multiplier, not a shortcut. Must-haves 3 to 5 years of
- experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Success Engineering, implementation, or professional services. Hands-on
- experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to inspect, troubleshoot, and configure front-end implementations. •
- Experience managing a portfolio of accounts with competing priorities, customer needs, technical workstreams, and commercial deadlines.
- Experience working in enterprise software and complex B2B customer environments.
- Active use of AI tools to accelerate workflows such as account research, call preparation, troubleshooting, and knowledge capture.
- Ability to operate effectively in a pod model by knowing when to lead, when to partner with an Account Director, and how to stay aligned across the customer lifecycle. Nice-to-haves •
- Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling.
- Familiarity with product management, user experience, or digital transformation domains. •
- Experience with data integration, event tracking, or analytics instrumentation.
- experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
- Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Benefits
- Compensation: The expected On-Target Earnings (OTE) range for this role is USD $158,959 - USD $198,699, with a 70/30 base-to-variable compensation split.
- Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.
Contact
- If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io.
Additional details
- Pendo’s Customer Engineering team is the technical backbone of the company’s pre- and post-sales customer motion.
- The team supports growth by bringing technical ownership across the full customer lifecycle, from discovery and evaluation through implementation, adoption, retention, and expansion.
- You partner with Account Directors to own discovery, demos, onboarding, technical health, risk, and expansion strategy.
- You serve as a trusted technical advisor who helps customers drive outcomes with Pendo.
- Customer acquisition: Partner with Account Directors to understand customer pain, business goals, and technical requirements.
- Technical discovery and implementation: Lead discovery conversations across product stacks, integration environments, and customer goals.
- Adoption and value: Monitor usage signals, identify low adoption or configuration drift, and act before issues become escalations.
- Retention and expansion: Identify technical expansion paths in your portfolio and hand them to Account Directors with clear deployment plans and business rationale.
- Risk ownership: Own the technical dimension of account risk, including champion turnover, integration issues, stalled rollouts, and technical blockers.
- Team contribution: Contribute to the Customer Engineering knowledge base, document fixes, share playbooks, and coach peers.