product
Posted 1 weeks agoSenior Product Manager
at pendo
Raleigh, United StatesHybrid
Responsibilities
- Own the analytics product roadmap — define priorities, defend tradeoffs with data and reasoning, and keep the long-term direction aligned with enterprise customer needs and the broader Pendo platform.
- Drive AI-powered capabilities within the analytics area: define what the AI does, how outputs are surfaced, how confidence is communicated, and where human judgment stays in the loop — with the customer problem as the starting point, not the model capability.
- Run continuous discovery with enterprise customers and India-based product and engineering teams; synthesize findings across time zones into clear, actionable product decisions without requiring a synchronous handoff.
- Lead the full product lifecycle for the analytics area from early concept through GA and post-launch iteration; make clear calls on scope, sequence, and tradeoffs and own the outcome.
- Write specs that engineering can act on without a verbal walkthrough; document decisions, produce async artifacts that reduce synchronous dependency, and bring a substantive point of view to design reviews. Who you are
- A track record of running toward customers: maintaining direct relationships with enterprise customers, treating discovery as ongoing rather than project-scoped, and pointing to specific conversations that changed a product decision. •
Requirements
- Pendo is the AI-powered analytics and adoption platform for builders.
- AI features are increasingly central to the analytics roadmap — surfacing intelligent insights, automating pattern detection, and embedding AI-assisted workflows directly into the product experience.
- Apply AI tools across the full product cycle — synthesizing discovery at scale, generating early wireframe concepts, drafting specs and competitive analyses — and share methods and findings with the broader product team.
- You're AI-curious — genuinely.
- You're not using AI tools occasionally.
- You're faster, sharper, and more prolific because of it, and you bring that energy to everything: synthesizing discovery at scale, prototyping early concepts with tools like Figma AI, Galileo, or v0, drafting specs and competitive analyses, compressing the distance between insight and decision.
- In a cross-timezone operating model, AI tools are particularly valuable for accelerating async work.
- What you discover or produce with AI, you share with the team.
- The tools will change; the willingness to dive in and tinker is what matters. Must-haves
- experience with a track record of owning product areas end-to-end in a B2B SaaS environment. •
- Experience defining or shipping AI-powered product features — you can work with engineering to spec what a model does, how outputs are surfaced, how confidence is communicated, and where human judgment stays in the loop. Demonstrated •
- Experience using AI prototyping or code generation tools (Cursor, v0, Replit, GitHub Copilot, or similar) to validate product ideas before engineering investment; specific examples of AI use in daily workflows are expected in the interview process. •
- Experience taking a product or major feature through the full lifecycle — scoping, sequencing, launching, and iterating — and making scope and sequence calls without consensus.
- Experience working with or within globally distributed teams, with async-first communication practices; written specs and updates leave no open questions. Nice-to-haves
- Background in analytics products, data visualization, or data platform work in a B2B context.
- Familiarity with Pendo as a user or customer. Prior
- experience working with India-based engineering or product teams. About Pendo
- experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
- Pendo core values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Experience
- 5+ years of product management
Benefits
- Benefits: Highly competitive, employer-heavy coverage (including $0 premium options), strong 401(k) match, equity, and flexible time off.
- Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation,
- benefits and other reward opportunities we provide.
- The expected salary range for this role to be performed in North Carolina or New York is USD$150,000 – USD$175,000
Contact
- If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io .
Additional details
- The Product team builds the tools that help software teams understand how their products are used, where adoption breaks down, and what drives business outcomes.
- This team is embedded in its own customer base, runs continuous discovery, and treats customer outcomes as the primary measure of whether the work is good.
- This role owns an analytics product area end-to-end: strategy, roadmap, discovery, and delivery across a globally distributed cross-functional team spanning Raleigh, New York, and Pendo's India-based engineering and product teams.
- Customer outcomes are the starting point for every significant decision.
- Operating across time zones is a practical requirement — the person in this role adapts their working hours to maintain meaningful overlap with India-based teams and builds the async artifacts that let those teams work independently between overlap windows.
- This role is based in Raleigh, NC (primary), with New York, NY and East Coast remote candidates also considered. Pendo's hybrid model requires in-office 3 days per week for local candidates.
- Serve as the subject-matter expert for Sales, Customer Success, Marketing, and Partnerships on the analytics area; translate product capability into commercial narrative and feed market signal back into the roadmap.
- Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.
- You're most energized when there isn't a clear path yet, and you get to define it.
- You don't wait for direction; you identify gaps, shape solutions, and drive them forward.