operations
Posted 17 hours agoOperations Lead
at Aspora
Bangalore, IndiaOn-site
Responsibilities
- Define product-surface defects, build the dashboard or query that tracks them, decompose the metric, and drive it down end to end. - Partner performance and commercial levers.
- Run weekly partner operating cadences, escalate with evidence, and influence SLAs, cost of funds, take-rate, FX spread, fees, routing, and service quality. - SOP and process design.
- Build the onboarding and steady-state operating model for partners, internal teams, support, compliance, finance, and product. - Automation.
- Ship production workflows that reduce manual ops load — LLM workflows, n8n/Zapier-style orchestration, SQL-triggered alerts, internal tools, and exception-handling systems.
- Write SQL, inspect event or transaction-level data, and stand up your own dashboard in tools like Metabase, Hex, Sigma, or equivalent. - Pod operating rhythm.
Requirements
- - You can write SQL or are strong enough with data to become self-sufficient quickly.
- Real defect rate, real users, real impact. - Build AI ops automation at a scale and corridor-count where the leverage is exceptional. - Solve problems that have no industry playbook.
Benefits
- Banking means card networks, BaaS partners, and chargeback flows.
- Gold means live spot pricing, physical custody, and jurisdiction-by-jurisdiction regulatory classification.
- We own outcomes, not tasks. - Competitive salary, comprehensive benefits, and ESOPs aligned with Aspora's long-term vision.
Additional details
- ABOUT ASPORA People on the move deserve a bank that moves with them.
- Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users.
- Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital.
- We're a team of 150+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact.
- We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions.
- If you’re driven to redefine what global banking can be, we’d love to build the future with you.
- ABOUT THE ROLE We are hiring one Product Operations Lead per product line: Remittance, Banking and Wealth.
- Each role owns the operational health of that surface end-to-end.
- You define what a defect is, instrument it, and own the number.
- Remittance means dozens of corridors, payout banks, and AML regimes where a delayed transfer is a family waiting.