engineering
Posted Feb 17Bilingual Pharmacy Technician Refill Calls
GlobalRemote
Responsibilities
- Proactively coordinate medication refills including data entry and pharmacy claim adjudication
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Manage, organize, and update relevant data using database applications.
- Identify trends, resolves problems; recommend improvements; implement change.
- Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
Requirements
- Candidates must hold an active North Carolina Pharmacy Technician license to be considered for this role.
- Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician.
- Nationally certified as a CPhT or equivalent is strongly preferred but not required.
- Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe.
- *If the candidate's state of residence does not have a state registration available, then the National certification is required at time of hire. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe.
- Education: High school diploma or GED required
- Skills : Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information; strong organizational skills a must
- Other: Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data
- Remote role requires to be sitting at desk with two company required monitors
- Must have high speed, stable, and reliable internet connection (remote roles are not suitable to people that do not have consistent high speed reliable connection)
- Must have a distraction free work environment where you are able to keep your primary focus on patient care throughout the day (including but not limited to background noises or other distractions in your remote location)
Benefits
- Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Additional details
- The Patient Engagement Specialist will be responsible for providing service for inbound pharmacy phone calls and/or placing outbound patient refill calls and assisting the patient through the entire refill process. This role will be responsible for some or all of the below types of activities: responding to patient requests and inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy; inbound calls to support the health systems needs in patient;
- Make outbound patient refill phone calls and complete the patient refill request.
- Clarify prescription orders with pharmacist and/or clinician as appropriate.
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
- Actively participate in process improvement initiatives.
- Act as a value-added business partner to stakeholders throughout the organization.
- Protect organization's value by keeping information confidential.
- Flexible scheduling to meet business needs with health system partners starting as early as 7:45 AM (EST)/ 8am EST
- Continued employment is contingent upon meeting these requirements.
- Continued employment is contingent upon meeting these requirements.