other
Posted Apr 24Senior Associate, Financial Benefits - Retirement
at Justworks
Remote
Responsibilities
- Support the handling of escalated or complex cases involving the administration of benefits, including but not limited to:
- Oversee and negotiate SOP creation and adherence in conjunction with our partner
- Resolve complex benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs)
- Build out and maintain internal benefit resources (help articles, training decks, process documentation, etc.)
- Lead feature requests and use-cases to improve backend functionality by working closely with Engineering stakeholders How You Will Do Your Work
Requirements
- At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
- Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
- Experience working in a fast-paced, data-driven environment •
- Experience working cross-functionally •
- Experience with partnership management •
- Experience with Jira and Confluence or similar software
- Ability to work both independently and as a team
- Ability to learn new technologies quickly
- SQL knowledge preferred
- Knowledge of Employer Sponsored Benefit Plans required
- Advanced knowledge of Financial Benefits required •
- Experience in 401(k) and knowledge of employer-sponsored benefit plans required
- QKA, RPF certification, or equivalent strongly preferred
Experience
- Minimum of 3 years of work experience in a similar role •