engineering
Posted 1 hour agoSoftware Support Engineer III
at Natera
United StatesRemote
Responsibilities
- Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation. •
- Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution. •
- Develop and document best practices for handling the requests and implement reliable processes to better serve the needs of our customers. •
- Identify and codify solutions to frequent issues as documented and scripted processes. •
Requirements
- requirements of research requests, writes manifests for Cloud pipelines to fulfill those requests, and makes the results available to researchers. The Software Support Engineer III documents and maintains a knowledge of the solutions to the problems to aid in future problem resolution. PRIMARY RESPONSIBILITIES: •
- BS Degree in Computer Science, similar discipline, or equivalent work experience. MS preferred. •
- Working knowledge of Java, Spring framework required •
- Experience with relational databases essential, with specific experience with MySql •
- Ability to thrive in a fast-paced environment and manage multiple tasks independently •
- Experience with Groovy scripting language a plus •
- Experience with Python and web services a plus
- This position requires the ability to use a computer keyboard, communicate over the telephone, and read printed material. •
- Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.
Experience
- 5+ years of experience in a similar role. •
Benefits
- The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.