research
Posted 8 hours agoUser Researcher
at Notion
San Francisco, United StatesRemote
Requirements
- We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented.
- Each and every team of Notinos is working to set the standard for how humans work together in the AI era.
- From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
- ABOUT THE ROLE: We’re seeking an experienced User Researcher to deliver insights that improve Notion’s AI-powered experiences.
- This role will focus on how people discover, build, and use AI features—like Notion Agent and Chat—across diverse use cases in the product.
- It requires a unique mix of research craft, strategic foresight, and technical fluency in AI and AI product development.
- WHAT YOU'LL ACHIEVE: - End-to-end research: Design and execute quant + qual research across the AI product lifecycle — foundational discovery, concept testing, prototype/usability testing, and post-ship evaluation — with clear recommendations that drive product decisions.
- - Human–AI workflow understanding: Evaluate collaboration in real workflows — how users set goals, delegate tasks, review/accept outputs, and stay oriented as the product takes more initiative.
- SKILLS YOU'LL NEED TO BRING: - AI fluency: You’re curious and hands-on with AI products—and can reason about how model behavior, uncertainty, and system constraints shape product experiences.
- - Pragmatism: You excel at prioritizing research in fast-moving 0→1 environments and are comfortable navigating ambiguity, taking initiative, and knowing when to be scrappy vs. when to go deep.
- Doing an end-to-end study in a week excites you. - Research craft: You know the right methodological approach for the question at hand, and you’re an expert in both qualitative and quantitative methods. - Data fluency: You excel at using behavioral and business data to sharpen research questions, interpret results, and connect insights to measurable outcomes.
- Experience researching AI-enabled products (especially agentic/workflow automation) and B2B products - Expertise conducting research with AI research tools (Outset, Listen Labs, Dovetail, etc.) -
- Experience communicating research to executive stakeholders. - Master’s or PhD degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or a related field. - You’re familiar with the work of computing heroes like Douglas Engelbart, Alan Kay, Bret Victor, etc. — and understand why we're big fans.
Experience
- Experience: 3+ years doing UX research in industry NICE TO HAVES: -
Benefits
- Notion is committed to providing highly competitive cash compensation, equity, and benefits.
- The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s
Additional details
- Millions of individuals, small teams, and large companies run their work on Notion.
- Notinos (our employees) are customer zero in bringing this future of work to life.
- We care about craft, building things that last, and the belief that great work is still fundamentally human.
- This role can be based in either San Francisco or New York City.
- We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person.
- We’re looking for someone who’s excited to work alongside the team during those days.
- - Cross-functional partnership: Build strong relationships with Design, Product, Engineering, and Data Science to integrate research and user feedback into different phases of the product development process.
- - Communication: Tailor storytelling to different audiences and find effective, creative ways to share insights (e.g., videos, podcasts, workshops).
- - Business-minded impact: Connect research to business outcomes—articulating why an insight matters, making it actionable, and doing the hands-on work to drive real change after research is delivered.
- - Systems thinking: You can quickly understand complex user journeys and identify where experiences break down across the system—from inputs, to model behavior, to UI, to governance and guardrails.