Product Manager - Enterprise & Governance Agents

San Francisco, United StatesRemote

Requirements

Voice AI that resolves, not transfers.
The companies writing the big checks aren’t just developers anymore: they’re legal teams, compliance officers, ops and IT leaders, and procurement orgs who need voice AI they can actually govern. - We need a Principal PM who understands that the real product isn’t just the agent: it’s the trust infrastructure around it.
Live guardrails, audit trails, monitoring, compliance — particularly hard to do with voice AI in two-way live high-stakes interactions with customers. - This person will be critical to the success of the company.
Sharp. - Ship one small thing that visibly unblocks a current customer. - 60 Day: - Turn your diagnosis into a crisp strategy — a defensible argument with a prioritization call. - Own and publish a 12-month rolling roadmap for enterprise: the full stack of what it takes for a regulated business to trust voice AI in production. - Ship one high-leverage improvement that moves adoption, expansion, or retention. - Turn data into knowledge.
In the same meeting. - You’ve been in a security review, a BAA negotiation, and a legal hold conversation. - You understand that for regulated industries, governance isn’t a nice-to-have — and you’re hungry to build more. - You have a strong point of view on what AI means for the enterprise, and you’ve already been building with it. - You don’t need a manager to tell you what matters.

- You think fast is better than slow, and know the difference between “move fast” and “set money on fire.” - You bring ~8+ years of product experience, including time owning an enterprise segment and/or compliance or governance at a technical product company.

Total raised: $72M WHY WE’RE HIRING THIS ROLE: - Enterprise revenue 5×’ed in a year and is a big focus.
WHY VAPI: - Generational impact: Build the human interface for every business - Ownership culture: 70% of the company are previous founders - Kind team: The founders, Jordan and Nikhil, are Canadians - Tier-1 Investors: YC, KP seed, Bessemer Series A WHAT WE OFFER: - Real stake: We offer a competitive salary and excellent equity ownership - Comprehensive health coverage: medical, dental, and vision plans - Team love: We love hanging out, and we do quarterly off-sites - Flexible time off: take what you need