Engagement Manager (Hawaii), Public Sector

Honolulu, United StatesOn-site

Responsibilities

Manage customer relationships from the executive to the end user
Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
Oversee onboarding and successful implementation of customer accounts Must haves:
A track record of structured, analytics-driven problem solving

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions.
We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.
experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
experience at an API technology company and / or managing technical customers using an API
A technical degree in computer science, engineering, or related field
Proficiency in Python, SQL or other programming languages
At Scale, our mission is to develop reliable AI systems for the world's most important decisions.
Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact.
We are expanding our team to accelerate the development of AI applications.

An active TS/SCI clearance 5+ years of work
10+ years of professional experience, often in a customer-facing technical program management role in industry or government Prior

Compensation packages at Scale for eligible roles include base salary, equity, and benefits.
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training.
Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive
benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO.
benefits such as a commuter stipend.
The base salary range for this full-time position in the location of Honolulu, Hawaii is: $166,400 — $249,000 USD
We comply with the United States Department of Labor's Pay Transparency provision .

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com.

We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer.
As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience.
This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments. You will:
Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
Willingness to be onsite with customers in locations throughout the Oahu area 4 days per week and able to travel at least 25% of the time (as needed)
We have a diverse team with a variety of skill sets, many have:
Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)
Additionally, this role may be eligible for additional
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us:
We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force.