Technical Success Manager

Toronto, CanadaOn-site

Responsibilities

Lead Implementations : Own the configuration and deployment of Marqeta’s standardized products and services for new customers, interfacing with everyone from full stack engineers to founder/CEOs.
Build Product Expertise : Develop deep knowledge of specific Marqeta products and services; create customer slide presentations, internal runbooks and training content to scale team knowledge.
Advocate for Customers : Provide feedback to internal teams that reflects the customer’s voice and ensures our product evolves to meet real-world needs.
Collaborate Cross-Functionally : Partner with Marqeta’s Project Managers, Product Managers, Sales, and Account Management to align and execute on client goals. Who You Are 5+ years of

experience in a technical customer-facing role (e.g., solutions engineering, technical onboarding, or technical support).
Your friends and family consider you their go-to person for understanding new technologies
Ability to manage projects independently and take initiative in solving problems.
Expert proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). •
Experience working in a financial services or payments-related environment.
Familiarity with APIs, software integrations, or payments systems.Experience with Marqeta or similar fintech platforms.Ability to read technical documentation or basic code (e.g., JSON, SQL, scripting).Background in training, enablement, or documentation.
– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success.
– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Knowledge of customer onboarding or implementation processes in a SaaS or fintech environment. Your Manager Corey Flewelling Compensation and Benefits
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location.
The new-hire base salary range for this position, reflected in CAD, is: 128,000 - 160,000
We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
Along with monetary compensation, Marqeta offers
Multiple health insurance options
Flexible vacation time
Retirement savings program with company contribution
Equity in a publicly-traded company
Monthly stipend to support our remote work model
Annual “development dollars” to support our people growth and development Family-forming
benefits and up to 20 weeks of Parental Leave About Marqeta

We’re looking for a Technical Success Manager to join our Implementation team and play a critical role in delivering Marqeta’s cutting-edge card issuing and payments platform to new customers.
You’ll lead the technical onboarding of standardized products, support customers through implementation, and become a trusted voice both internally and externally.
This role blends product expertise, customer advocacy, and a collaborative mindset to drive long-term client success and improve our implementation practices.
If you’re motivated by building strong customer relationships, solving technical problems, and contributing to team growth, this could be the role for you.
We work Flexible First . This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!
Customer Support : Serve as the technical expert guiding customers through their integration journey, especially with our APIs
Exceptional communication skills - you can explain complex technical concepts to anyone orally and in writing.
Comfortable working across teams and building relationships with both clients and internal stakeholders.
A customer-first mindset—skilled at understanding customer needs and designing practical solutions.
Strategic thinker who can connect daily work to broader business goals and team priorities.