operations
Posted 12 hours agoAssociate Operations Manager
at ApplyBoard
Gurgaon, IndiaOn-site
Responsibilities
- Monitor team performance to ensure KPIs are met and team goals are achieved Create and share progress reports with the PSM.
- Ensure all training materials are regularly reviewed and updated to reflect current processes.
- Manage and take timely, appropriate action on Jira escalation tickets.
- Analyze application rejections in collaboration with internal stakeholders and partner schools; identify trends and recommend improvements.
- Track and monitor the success rate of automation tools; identify areas for improvement and work with relevant teams to implement enhancements.
Requirements
- ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform.
- Escalation Management Support and monitor application-level escalations from Sales and Customer Support Support the resolution of process-related and application-specific escalations, such as: Portal issues Program changes Resubmissions Serve as the go-to escalation point for outlier or sensitive applications and relationship disturbances.
- Ability to lead cross-functional teams toward common enrollment goals.
- Familiarity with performance dashboards, Jira, and reporting systems Minimum Associate's Degree (Bachelor's Degree preferred Excellent adaptability to work under pressure in a fast-paced and demanding environment, deliver work with high quality, and meet tight deadlines Excellent communication and interpersonal skills Ability to collaborate with internal teams and external partners Ability to work independently and as part of a team Ability to work flexible hours to support global operations and
- About ApplyBoard ApplyBoard empowers students around the world to access international education.
- Ready to join us? We're grateful for your interest in joining the ApplyBoard team.
- We may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses.
Experience
- Skilled in relationship management, process optimization, and performance coaching. 3-4 years of experience in customer
Additional details
- For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth.
- Our six core values guide us in our mission to educate the world, and are the foundation of our company culture.
- As an organization built on diversity, our team members are representative of the students we support.
- experience team, ensuring tasks are completed efficiently and KPIs are met.
- This position involves coaching and mentoring team members, monitoring performance, and providing guidance on complex admissions issues while ensuring accurate and timely application processing.
- The Associate Operations Manager also drives continuous improvement through process documentation, optimization, and collaboration with cross-functional teams to resolve escalations and enhance automation success rates.
- What you will be doing everyday: Team Oversight & Leadership Oversee the daily operations of the admissions team to ensure effective workflow and task completion.
- Provide coaching, mentoring, and training to support the ongoing development of individual team members and the team as a whole Assist the team members by ensuring
- requirements are clear and accurate for each school.
- Any changes are implemented accordingly Manage Team application assignments and workload to ensure all priority tasks are being completed Training & Knowledge Sharing Provide support in the onboarding and training of new and existing team members.