Customer Success Manager

New York, United StatesOn-site

sql$125,000

Requirements

Your job is to ensure every account realizes the full value of AI-powered content creation and becomes a long-term advocate for the platform.
You'll also build the playbooks and scaled programs that let Customer Success keep pace with Gamma's growth, and experiment with AI-powered workflows that make the function itself more efficient.
experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of meeting or exceeding retention and expansion goals - Startup experience, preferably at PLG companies managing the transition from self-serve to sales-assisted motion - Proven ability to manage both high-touch strategic accounts and scaled customer programs, with the resourcefulness to navigate ambiguity in a high-growth environment - Data-driven approach to customer health, with comfort

You'll own customer health, gross retention, and net dollar retention.
experience building CS operations from scratch (Nice to have) COMPENSATION RANGE: The on-target earnings for this full-time position, which spans multiple internal levels depending on qualifications, ranges between $125K - $235K plus
benefits & equity. Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the

ABOUT THE ROLE You'll transform grassroots product love into thriving team and enterprise accounts.
Gamma's B2B motion is growing fast, and this role owns the full customer lifecycle for a dynamic portfolio on the East Coast, from fast-growing startups to large enterprises.
That means designing onboarding and training programs that create Gamma champions, navigating complex stakeholder relationships, running executive business reviews that quantify impact, and partnering with Sales to convert high-potential accounts.
As one of Gamma's early team members in New York, you'll help establish the culture and pace of our East Coast presence.
Our team has a strong in-office culture and works in person 4–5 days per week in New York and San Francisco.