customer support
Posted Apr 17Customer Success Manager
at Gamma
New York, United StatesOn-site
sql$125,000
Requirements
- Your job is to ensure every account realizes the full value of AI-powered content creation and becomes a long-term advocate for the platform.
- You'll also build the playbooks and scaled programs that let Customer Success keep pace with Gamma's growth, and experiment with AI-powered workflows that make the function itself more efficient.
- experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of meeting or exceeding retention and expansion goals - Startup experience, preferably at PLG companies managing the transition from self-serve to sales-assisted motion - Proven ability to manage both high-touch strategic accounts and scaled customer programs, with the resourcefulness to navigate ambiguity in a high-growth environment - Data-driven approach to customer health, with comfort
Benefits
- You'll own customer health, gross retention, and net dollar retention.
- experience building CS operations from scratch (Nice to have) COMPENSATION RANGE: The on-target earnings for this full-time position, which spans multiple internal levels depending on qualifications, ranges between $125K - $235K plus
- benefits & equity. Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the
Additional details
- ABOUT THE ROLE You'll transform grassroots product love into thriving team and enterprise accounts.
- Gamma's B2B motion is growing fast, and this role owns the full customer lifecycle for a dynamic portfolio on the East Coast, from fast-growing startups to large enterprises.
- That means designing onboarding and training programs that create Gamma champions, navigating complex stakeholder relationships, running executive business reviews that quantify impact, and partnering with Sales to convert high-potential accounts.
- As one of Gamma's early team members in New York, you'll help establish the culture and pace of our East Coast presence.
- Our team has a strong in-office culture and works in person 4–5 days per week in New York and San Francisco.