Sr. Integration Success Engineer

Requirements

• experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
• You'll be the primary technical partner for financial institutions (FIs) and their development teams and system integrators as they build, test, and launch custom integrations using the Alkami SDK and platform APIs.
• You are the person who prevents problems before they reach production- guiding integration architecture, providing hands-on troubleshooting, and providing break/fix support. Integration Lifecycle Ownership - Partner with FI development teams and system integrators from discovery through go-live, providing architectural guidance, technical oversight, and active troubleshooting at each phase - Validate integration approaches and use cases during discovery to ensure alignment with the Alkami
• You don't need to be a software engineer, but you need to be fluent enough to read and reason about customer code - Familiarity with developer tooling such as Postman, API documentation, log analysis, and debugging workflows -
• Experience with or strong understanding of the software development lifecycle and integration testing practices - Ability to analyze and interpret JSON payloads, API logs, and error traces to isolate the source of integration issues Customer-Facing & Project Skills - Demonstrated ability to manage multiple concurrent technical engagements with structure and accountability by scoping work, setting expectations, and tracking to completion - Strong written and verbal communication skills with the ability to
• Experience working with or alongside system integrators or third-party vendors is a strong plus
• experience with a demonstrated track record of independently owning complex integration engagements end-to-end; ability to mentor peers and contribute to program-level improvements (e.g., playbook development, triaging models, engagement scoping standards) PREFERRED BACKGROUND This role tends to attract people with backgrounds as: - Developer Support or Developer
• Experience Engineers at API-first platforms - Technical Architects with hands-on API/SDK
• Experience in fintech, digital banking, or financial services is a plus but not required.
• Today, SDK support work is inconsistently managed, advisory and contracted work are not cleanly separated, and customer developers sometimes lack a reliable technical partner through the integration process.
• This role fixes all three while directly shaping the future Alkami SDK support model.
• Candidates must be eligible to work in the US for full-time employment.