other
Posted YesterdayJunior CRM Ops Executive
at Superapp
BrazilOn-site
Responsibilities
- Manage day-to-day operational activities in the CRM calendar based on stakeholder proposals
- Ensure the execution and deliverability of emails, push notifications, inbox messages, and SMS
- Collaborate with CRM Managers to define and document CRM processes, workflows, and standard operating procedures
- Monitor and escalate technical issues or system errors encountered in daily activities, serving as the main point of contact for CRM-related enquiries and support
- Collaborate with cross-functional teams to identify and document business
Requirements
- You will assist in maintaining data accuracy, executing CRM campaigns, and collaborating with cross-functional teams to enhance customer experiences, whilst building your expertise in CRM tools and processes.
- Fluency in English, with confidence in written and verbal communication
- Good organisational skills and the ability to manage multiple tasks and meet deadlines
- Proactive attitude and eagerness to learn, with the ability to work both independently and within a team
- Ability to adapt to changing
- Knowledge of Microsoft Office, especially Excel Nice to have
- Familiarity with CRM systems
- Previous experience in CRM
- Knowledge of online gaming and sportsbook
Benefits
- Contribute to improving bonus and CRM tools, and ensure bonus and campaign mechanics are tested
- Medical / Health Insurance Open Annual Leave
- Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision.
Additional details
- We are on a mission to pioneer the world’s next era of play.
- As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences.
- Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
- Assist and follow up with the Customer Support team on any issues that arise
- requirements and translate them into CRM functionalities
- Strong attention to detail and a willingness to learn how to manage and maintain data accurately
- Good communication and interpersonal skills, with an openness to collaborate across teams
- requirements and work in a fast-paced, dynamic environment
- benefits vary by country and will be shared during the hiring process. About Super
- We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences.