other
Posted YesterdayWarranty Guide - Part Time
at bickr
Waterloo, United StatesOn-site
Responsibilities
- Collaborate with Inside Sales Representatives and Territory Managers to ensure cohesive customer service.
- Utilize databases and online chat resources to research and resolve consumer inquiries. Position Requirements:
Requirements
- Ability to build and maintain relationships in a relationship-based customer service environment. Trek Benefits:
Benefits
- Part-Time position with Hourly pay
- Competitive health care
- PPO & HDHP medical plan options, Dental insurance, Vision insurance
- Free life insurance & optional term life insurance
- Competitive vacation package
- 401(k) with match and Employee Stock Ownership Plans (ESOP)
- 12 weeks of maternity leave with 100% pay
- Flexible holiday schedule – 10 company holidays
- Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
- Employee discounts on all product
- Deep partner retail discounts We are an Equal Employment Opportunity (“EEO”) Employer.
- This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
Additional details
- A bit about us Trek is an awesome place to work, with amazing benefits for all employees.
- We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.
- When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so.
- Sound pretty sweet? Then come join us! Job Description Job Description As a Trek Warranty Guide, you will play a crucial role in building and maintaining relationships with Trek’s bicycle dealer customers.
- You will add value to our Customer Service department by demonstrating strong communication skills, excellent follow-through, and a focus on hospitality.
- You will partner with Inside Sales and Territory Managers to ensure top-level customer service to dealers.
- A successful Warranty Guide will manage warranty claims, technical inquiries, and customer service opportunities in a team environment. Position Responsibilities:
- Process warranty claims from beginning to resolution, seeking solutions that are mutually beneficial to Trek and the dealer.
- Seize opportunities to help stores provide top-level customer service to consumers.
- Receive phone and email contacts, ensuring a welcoming and supportive interaction.