hr
Posted Mar 20Human Resources Manager
at TransPerfect
Remote
Responsibilities
- Oversee and improve the payroll process by partnering with a third-party payroll vendor.
- Oversee employment-related investigations.
- Support processes through the employee lifecycle including performance management, organizational change, and conduct issues.
- Review employee handbooks and SOPs for legal compliance, maintain, and make updates as required.
- Oversee and review HR processes related to the location, and initiate changes to improve efficiency and scalability.
Requirements
- REQUIRED SKILLS Exceptional interpersonal skills, relationship-building and an ability to connect with employees and management Excellent written and verbal communication skills in English and Spanish are required Proficiency in Microsoft Office applications and Human Resources Information Systems (HRIS) with preference in Workday
- experience Must be pro-active, have a good attitude, be self-disciplined, and self-motivated Must be a "take-charge" person with a demonstrated ability to follow projects through to completion Must be able to hold firm, when necessary, provide constructive feedback, and compromise when appropriate Must be able to use sound judgment and make objective decisions in the company's best interest at all times Must be organized, reliable, results driven with the proven ability to solve problems on the spot
- QUALIFICATIONS Minimum Bachelor’s degree or equivalent work
- experience in Human Resources or related business field 5 years of
- experience in HR Minimum of 3 years managing HR professionals HR call center experience preferred
- Experience with creating a culture of engagement, collaboration and teamwork in a diverse environment
- Experience in performance management, employee relations, talent acquisition, and the ability to apply this information in a manner compliant with relevant employment law Local employment law
- experience preferred HR certification preferred DESIRED SKILLS AND EXPERIENCE
- Experience using Workday Bi-lingual in English and Spanish
Benefits
- Lead Health and Safety initiatives + the report on workers compensation Manage and also oversee interactions with the Ministry of Labor on employee issues.
Additional details
- TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.
- Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
- OVERVIEW TransPerfect Connect (TPC) is a leading provider of global contact centers, business process outsourcing, and remote interpretation solutions including over-the-phone interpretation, video remote interpretation, and multilingual email and chat support.
- The day-to-day work of this role will support all stages of the employee lifecycle including answering general questions, facilitating training, and partnering with management to resolve employee relations issues.
- The Manager, Human Resources is responsible for evaluating employee programs, making improvements to employee relations policies, and making sure all employee-related policies align with corporate goals and established local regulations.
- This position is responsible for ensuring compliance with local labor legislation
- requirements and labor reporting; as well is responsible for making sure all local employment policies and processes are secured and followed.
- DESCRIPTION Manage a team of HR professionals that support the location.
- Partner with management to understand and resolve complex employee relations issues including providing guidance on company policies and procedures, advising on disciplinary action, writing performance improvement plans, and addressing general concerns.
- Ensures all employment practices comply local employment laws and regulations.