healthcare
Posted YesterdayMedical Virtual Assistant (Mental Health)
United StatesOn-site
Responsibilities
- Prepare and send patient invoices.
- Ensure claims are processed accurately and applied correctly to deductibles.
- Prepare, organize, and submit credentialing documentation.
- Monitor credentialing applications and follow up as needed.
- Conduct patient reactivation outreach.
- Perform additional administrative tasks that support daily clinic operations.
Requirements
- Requirements Required Experience
- Experience creating content, managing or assisting with social media content is a plus Ability to work independently with minimal supervision.
- Experience using SimplePractice (preferred but not required; training resources are available).
- Experience supporting a mental health, counseling, therapy, or behavioral health practice.
- Willingness to learn new processes and accept coaching, particularly for social media responsibilities. Basic
- Requirements Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required. Technical
Benefits
- Responsibilities Medical Billing & Insurance (Primary Priority) Manage medical billing using SimplePractice.
- Submit and monitor insurance claims.
- Perform insurance eligibility verification.
- Process copays, coinsurance, and patient balances.
- Experience with medical billing, insurance verification, and patient invoicing. Credentialing experience (required).
Additional details
- About the Client Our client is a U.S.-based private mental health practice that provides compassionate and confidential counseling services for individuals, couples, and families.
- The practice follows a client-centered approach, helping clients navigate challenges such as anxiety, depression, stress, anger, grief, and relationship concerns.
- About the Role We are looking for a detail-oriented and proactive Medical Virtual Assistant to provide billing and administrative support to a growing mental health practice.
- This position also includes light marketing support through social media management and general administrative assistance. Key
- Credentialing Support Assist with provider credentialing for future practitioner onboarding.
- Administrative Support Manage and organize email communications.
- Make outbound calls for appointment confirmations and follow-ups.
- Provide backup phone support when needed as the practice grows.
- Key Performance Indicators (KPIs) Success in this role will be measured by: Timely and accurate billing submission and claim processing.
- Claims being processed correctly and applied to patient deductibles.