customer support
Posted Mar 26Customer Support Lead
On-site
Responsibilities
- - Build and refine systems to help the team scale, such as setting up QA programs, tracking new metrics, designing training programs—anything that helps the Support team win among an ever-changing growth stage business.
Requirements
- experience contributing strong impact on a world-class Customer Support team that prides itself in delivering a delightful and effective customer
- experience in the context of hard, complex problems.
- WHO YOU ARE - You take pride in your work and have an intrinsic curiosity and drive toward learning and self-improvement. - You are rigorous in your thinking, and seek a first principles understanding based on all available data. - You are driven and hardworking and know how to motivate a team while taking care of your people. - You may have
- experience in the US healthcare industry, but if not, you are excited to delve deeply into one of the gnarliest problem spaces in America. - You have at least 3 years of
- experience managing people, ideally in a high-growth B2B SaaS, health tech, or fintech environment.
- - You have a demonstrated track record of delivering quantifiable business outcomes and are comfortable being held accountable to metrics like SLA achievement and efficiency gains.
- - You have a history of working through challenging environments and are comfortable keeping a team flexible through reorgs and rapid product launches. - You have
Benefits
- PAY TRANSPARENCY The estimated starting annual salary range for this position is $135,000 - $175,000 USD.
- The listed range is a guideline from Pave data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc. Total compensation for this position may also include equity, and employee benefits.
- Given Candid Health’s funding and size, we heavily value the potential upside from equity in our compensation package.