Customer Support Lead

On-site

Responsibilities

- Build and refine systems to help the team scale, such as setting up QA programs, tracking new metrics, designing training programs—anything that helps the Support team win among an ever-changing growth stage business.

experience contributing strong impact on a world-class Customer Support team that prides itself in delivering a delightful and effective customer
experience in the context of hard, complex problems.
WHO YOU ARE - You take pride in your work and have an intrinsic curiosity and drive toward learning and self-improvement. - You are rigorous in your thinking, and seek a first principles understanding based on all available data. - You are driven and hardworking and know how to motivate a team while taking care of your people. - You may have
experience in the US healthcare industry, but if not, you are excited to delve deeply into one of the gnarliest problem spaces in America. - You have at least 3 years of
experience managing people, ideally in a high-growth B2B SaaS, health tech, or fintech environment.
- You have a demonstrated track record of delivering quantifiable business outcomes and are comfortable being held accountable to metrics like SLA achievement and efficiency gains.
- You have a history of working through challenging environments and are comfortable keeping a team flexible through reorgs and rapid product launches. - You have

PAY TRANSPARENCY The estimated starting annual salary range for this position is $135,000 - $175,000 USD.
The listed range is a guideline from Pave data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc. Total compensation for this position may also include equity, and employee benefits.
Given Candid Health’s funding and size, we heavily value the potential upside from equity in our compensation package.