Director, Knowledge Management

San Francisco, United StatesRemote

Responsibilities

Define enterprise-wide taxonomy, governance, and "living knowledge" frameworks to support rapid scaling and IPO readiness.
Develop corporate ontologies to ensure institutional knowledge is machine-searchable and AI-ready.
Build and mobilize a cross-functional network of department champions to lead migration efforts.
Enforce documentation standards, leverage AI tools (e.g., Glean) for migration, and manage change to prevent shadow IT.
Co-own governance of Oura’s tech stack (Confluence, Google Workspace, Glean, Miro, Slack, Intranet) in partnership with IT.
Optimize information architecture to support multi-tool AI stack use cases (e.g., performance reviews, deal continuity).
Define and track KPIs for knowledge health, including content currency, discoverability, and search efficacy.

Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app.
Serve as DRI for a 7-wave data retention program, transitioning the company from Slack-centric storage to durable repositories (Confluence, Google Drive).
Proven success scaling KM practices within high-growth, Series C+ or pre-IPO environments.
Prefer candidates with hands-on expertise with Google Workspace, Glean, Miro, and Slack.
Familiarity with data retention compliance, legal governance, or HR/L&D operations. Benefits

12+ years in knowledge management, organizational effectiveness, change management, L&D, or an adjacent field.

Competitive salary and equity packages
Health, dental, vision insurance, and mental health resources
An Oura Ring of your own plus employee discounts for friends & family
20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
Paid sick leave and parental leave
While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions.
Region 1 $200,600-$230,000
Region 2 $182,750- $210,000
Region 3 $164,900- $190,000
Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by

Our mission at Oura is to empower every person to own their inner potential.
We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team.
As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
As the Director of Knowledge Management , you will own Oura’s enterprise knowledge strategy and serve as the Directly Responsible Individual (DRI) for our transition to governed, durable knowledge practices.
Operating at the intersection of People, IT, Legal, Comms, and Operations, you will establish taxonomy, build governance frameworks, and drive the cultural change needed to ensure the right knowledge reaches the right people at the right time. Key
Responsibilities Knowledge Strategy & Architecture
Partner with senior leadership to identify and mitigate organizational memory risks. Data Retention & Migration (Program Lead)
Partner with Legal to manage compliance carve-outs, legal holds, and retention policies. Institutional Memory Preservation
Standardize knowledge capture for critical transitions (departures, role changes, org redesigns).