Patient Success Representative (Remote)

Remote

Responsibilities

Create and submit patient orders, accurately complete account updates, and manage multiple systems simultaneously.
Perform additional duties as assigned.

Requirements: This position is remote and requires a HIPPA compliant work environment with a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload.
Candidates will be asked to complete a brief internet speed test during the interview process. Training
To ensure compliance and confirm a secure, professional work environment, team members are required to remain on camera with microphones unmuted throughout training sessions.
Experience High school diploma and at least 1 year of customer service and/or sales experience required.

You'll connect with patients, provide exceptional service, answer questions, and assist with ordering essential healthcare products—all while working from home.
At Brightree by ResMed, you'll be part of an innovative healthcare technology company that offers competitive pay, comprehensive benefits, and opportunities for growth while making a meaningful impact every day.
Start Date: August 24, 2026 Compensation: $17.00 per hour - additional pay differential for Spanish bilingual proficiency.
CST, including two paid 15‑minute breaks and one unpaid 30‑minute lunch.
A Day in the Life Handle a high volume of primarily outbound calls, ensuring patients receive the healthcare supplies needed to support their ongoing care.
Why Join Brightree by ResMed? Fully remote work environment Comprehensive medical, dental, and vision
benefits 401(k) with company match Paid time off and company holidays Career growth opportunities within a global healthcare technology leader The opportunity to make a meaningful impact on patients' lives every day Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
A reasonable estimate of the current base range for this position is: $17/hr.

Ready to Make a Difference from Home with Brightree by ResMed? Join our remote Patient Success Representative team and play an important role in helping patients receive the medical supplies they need to stay healthy and succeed with their therapy.
Location: Fully Remote (U.S.) Work Schedule: Full‑time, Monday–Friday (40 hours/week) with an 8‑hour shift between 9:00 a.m. and 9:00 p.m.
This role requires daily phone‑based work on a fixed schedule with minimal flexibility. Remote Work
Satellite, cellular, and 5G connections are not supported.
Requirements: Training takes place during your first 30 days and is held Monday through Friday from 8:00 a.m. to 4:30 p.m. CST.
Partner with internal teams to resolve patient and order-related issues.
Meet established performance goals for productivity, quality, and service excellence.
Strong verbal and written communication skills with a customer-focused approach.
Self-motivated, adaptable, and able to troubleshoot and navigate changing priorities.
Detail-oriented with a strong focus on accuracy and data entry quality.