other
Posted 2 weeks agoSenior Implementation Consultant, UK (Hybrid)
at attentive
London, United KingdomHybrid
Responsibilities
- Lead end-to-end onboarding for Enterprise customers launching SMS, Email (Triggered + Campaign), and other Attentive platform features
- Own complex email migrations and greenfield launches, including multi-brand, multi-region, and custom data integrations
- Develop tailored launch strategies by deeply understanding customer goals, technical environments, and timelines
- Identify gaps, inefficiencies, and opportunities to improve the Enterprise onboarding experience
- Support the evolution of Attentive’s SMS + Email implementation model as adoption and complexity continue to grow
- Support regional coverage and continuity as the UK Implementation team scales
Requirements
- Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect.
- By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries.
- experience across SMS, Email, and additional platform features as our customers expand their use of Attentive.
- experience in a technical, customer-facing role (Implementation, Solutions Architecture, Sales Engineering, Technical Account Management, etc.) Strong
- experience with ESP platforms, email migrations, and complex martech stacks (CDPs, e-commerce platforms, data pipelines)
- Proven project management skills with the ability to juggle multiple Enterprise implementations simultaneously
- You’ll be part of a team that’s actively evolving how SMS and Email are launched together at scale #LI-JH1 #LI-Hybrid
Experience
- Your Expertise 5+ years of
Additional details
- We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships.
- Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture.
- We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups , Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces , and the Human Rights Campaign Foundation's Corporate Equality Index ! About the Role
- Attentive is looking for an experienced Implementation Consultant to lead the onboarding of our largest Enterprise customers across the UK and EMEA.
- This role sits on our Implementation team, at the critical juncture between our Sales and Customer Success teams.
- They are responsible for delivering a best-in-class onboarding
- You will own complex, multi work stream implementations from contract close through launch, while also playing a key role in evolving our implementation processes, tooling, and cross-functional operating model.
- This is a highly visible role that partners closely with Sales, Solutions Architecture, Product, Engineering, and Customer Success to ensure customers see value quickly and at scale.
- This role reports to the Manager, UK Implementation and will act as a senior presence on the team, setting the bar for execution, communication, and continuous improvement.
- Serve as the primary project owner, coordinating multiple stakeholders and workstreams to deliver on-time, high-quality launches