other
Posted May 8Account Manager, Fulfillment
at Faire
San Francisco, United StatesHybrid
Responsibilities
- Own the QBR/MBR cadence for your portfolio of brands — prepare, deliver, and follow up on structured business reviews that connect FbF operational health to brand revenue outcomes.
- Build multi-threaded relationships within brand accounts (founder, ops lead, sales director) to ensure Faire has a durable presence beyond a single point of contact.
- Develop and maintain a living account plan for each brand documenting their wholesale strategy, growth goals, pain points, and consolidation opportunity.
- Track and surface brand health signals (fulfillment SLA trends, return rates, catalog coverage, order velocity) to shape the review narrative and prioritize interventions. 2.
- Maintain a real-time risk register for your portfolio — flag brands showing signs of disengagement (declining order volume, SLA friction, support ticket escalation, low catalog activity) and activate retention protocols before churn is formally triggered.
- Lead escalation management for brands experiencing fulfillment issues; coordinate internally with FbF Ops and Warehouse teams to resolve and close the loop with the brand (including post onboarding questions + feedback)
- Build and recommend custom “save” plans for at-risk accounts, including fee concessions, operational audits, and executive engagement where warranted (ie where to offer appeasements and program benefits)
- Conduct structured off-boarding interviews with any brand that churns to capture root cause and feed insights back to product, ops, and leadership. 3. Consolidation & Non-Faire Wholesale Volume
- Map each brand's total wholesale footprint — identify the volume, channels, and retail segments currently fulfilled outside of Faire and quantify the consolidation opportunity.
- Build and present a compelling consolidation case tailored to each brand: cost per order comparison (FbF vs. 3PL vs. self-fulfill), SLA reliability benchmarks, and projected net margin impact of migrating volume to FbF.
- Develop milestone-based migration plans for brands willing to consolidate, coordinating with Warehouse Ops to ensure capacity and onboarding support.
- Track consolidation pipeline and report GMV-at-risk (volume outside Faire) alongside GMV-converted (volume successfully moved to FbF) in your portfolio metrics. 4. Catalog Penetration & Upsell
- Audit each brand's active Faire catalog against their full SKU assortment — identify categories, price points, or product lines with low representation on the platform.
- Demonstrated track record of owning commercial outcomes (retention, expansion revenue, or upsell) within a named account portfolio.
Requirements
- At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe.
- experience in account management, customer success, or strategic partnerships — preferably in a marketplace, logistics, e-commerce, or B2B SaaS context.
- Strong analytical fluency — able to pull and synthesize data from BI tools (Looker, Mode, Snowflake) to build business cases and executive-level narratives.
- Experience managing escalations and cross-functional coordination under time pressure. Preferred
- Background in wholesale, retail supply chain, 3PL operations, or fulfillment — understanding of landed cost economics and operational trade-offs is a meaningful differentiator. •
- Experience at a marketplace or platform company with both buyer and seller stakeholders.
- Familiarity with Zendesk, Salesforce, or similar CRM/support tooling.
- Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
Benefits
- Comfort with ambiguity and iterative process-building; this role will help define its own playbook. Salary Range
- San Francisco: the pay range for this role is $ 132,000 to $ 181,500 per year.
- This role will also be eligible for equity and benefits.
- Real rewards. Competitive pay, equity, and comprehensive
Contact
- We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form ( https://bit.ly/faire-form)
Additional details
- Faire is a technology wholesale platform built on the belief that the future is local.
- Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline.
- Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores.
- With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.
- We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours. About this role
- The Account Manager, Fulfillment owns the post-onboarding relationship for a portfolio of brands enrolled in Fulfilled by Faire.
- This is a commercially-oriented role sitting at the intersection of customer success, strategic account management, and operational consulting.
- The AM is accountable for brand retention, unlocking addressable SKUs within FbF, and driving the consolidation of non-Faire wholesale volume onto the platform — ultimately increasing FbF's share of each brand's total distribution.
- This role requires equal fluency in relationship management and data-driven storytelling.
- The best AM will translate operational metrics into commercial conversations, coach brands on the cost, ease, and growth