Product Specialist

United Kingdom England, United KingdomRemote

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Requirements

If you excel at translating complex operational needs into practical, elegant system configurations - and enjoy working closely with customers to optimise their processes - this role offers the chance to make a meaningful impact across the cultural sector.
experience of how arts and cultural organisations operate is what sets you apart here - Artifax knowledge we can teach.
What you'll bring Deep, direct knowledge of the arts and cultural sector - gained by working in it, not just knowing it exists Confidence with complex business management systems - you pick up new platforms quickly and understand how configuration drives operational outcomes Strong consultative and communication skills - you ask good questions, listen carefully, and help people think through what they actually need Genuine curiosity about AI and a willingness to put it to work in your own delivery and in
Experience with system implementation or a structured project methodology (PRINCE2 or similar) The ability to manage multiple projects and priorities without losing quality or pace Confidence working with data sets and tools such as Microsoft Excel.
Please note that this is a UK-based role, so applicants must be resident in the UK and have the right to live and work in this country.

Job Summary: PRODUCT SPECIALIST – ARTIFAX SOFTWARE Remote (UK) | Full-time | Professional Services Job Description: Do you understand the demands of delivering a busy programme, the complexity of cultural organisations, and why having the right operating system makes everything else possible? If this sounds like your world, read on.
Artifax is seeking a systems-savvy, customer-focused Product Specialist to join our Professional Services team.
This role sits at the heart of how we deliver expertise, training, and consultancy to arts and cultural organisations - helping venues in the UK and beyond achieve maximum return on investment from their Artifax systems and deliver exceptional experiences for their visitors.
In this position, you will deliver high-quality professional services, including system configuration consultancy, tailored user training, and detailed report and development specifications.
You will also play a key part in driving customer adoption and long-term value, collaborating with colleagues in Sales, Customer Success, Technical Services, and Product to support retention, revenue growth, and overall customer satisfaction. Your