finance
Posted Apr 29FP&A Product Support
at Abacum
Barcelona, SpainRemote
Requirements
- We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more.
- experience in: - Technical support (preferably in SaaS), and/or - Application support roles, and/or - FP&A, financial modeling, or related finance roles (typically with an academic background in Economics, Business, Finance, Accounting, or related fields).
Experience
- Experience - 2+ years of
Benefits
- We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch.
- Skills & Competencies - Strong analytical and problem-solving skills. - Strong proficiency in Excel — proficiency in BI tools is a huge bonus - Excellent written and verbal communication skills in English and Spanish. - Ability to explain complex technical and financial concepts clearly. - Empathetic, patient, and customer-focused mindset. - Comfortable working in a fast-paced, global environment as part of an international team.
- Benefits - Competitive compensation including equity package - Competitive vacation policy - Medical Insurance - L&D budget - Access to Meditopia (wellbeing platform) - Language courses (English / Spanish) Our Values Customer Obsession: We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end.
Additional details
- About Abacum Abacum is the leading Business Planning solution for finance teams to drive performance.
- By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions.
- Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities.
- Headquartered in New York, we have offices in Toronto and Barcelona.
- Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning! Role Overview As a Product Support Specialist, you will act as a trusted advisor to our customers, helping them unlock the full potential of our FP&A platform while supporting their financial digital transformation.
- You will combine technical expertise, financial knowledge, and strong communication skills to resolve complex issues and continuously improve the customer experience.
- What You’ll Do Customer Support & Advisory - Serve as the primary point of contact for customers, guiding them in maximizing the value of our platform. - Provide high-quality support via email and live calls, ensuring timely and effective issue resolution. - Deliver user guidance and training on best practices, new features, and troubleshooting processes. - Support customers across different industries, understanding their unique financial strategies and transformation journeys.
- Technical Problem Solving - Diagnose complex technical and data-related issues within our FP&A software. - Analyze financial models and datasets to identify root causes and propose solutions. - Manage and prioritize support tickets to ensure responsiveness and customer satisfaction.
- Cross-Functional Collaboration - Partner closely with Engineering to investigate and resolve software bugs. - Collaborate with Product to share feedback and contribute to continuous product improvement. - Work alongside global team members to support an international customer base.
- Audacious Ambition: We dream big and embrace discomfort.