other
Posted Mar 11CSM (North America)
United StatesRemote
Responsibilities
- Optimize for Polar, Not Your Function. "Not my scope" doesn't exist here.
Requirements
- We connect every data source a brand runs on - Shopify, Amazon, NetSuite, Meta, Google, Klaviyo - into a single Snowflake warehouse, layer a commerce semantic layer on top, then add AI so operators can ask questions, get answers, and automate workflows without writing SQL.
- We shipped MCP integrations with Claude and ChatGPT, AI automations, and an AI Data Engineer that builds connectors on demand.
- WHO WE ARE We're building the data & AI operating system for eCommerce — think Datadog for retail.
Experience
- WHAT YOU BRING You've spent 3-5+ years in Customer Success at a B2B SaaS company, ideally one serving eCommerce brands.
Additional details
- WHO WE ARE Polar is the complete data platform for omnichannel commerce.
- Our founders came from Turo and Airbnb in Silicon Valley.
- They built data platforms at scale and wanted to bring that level of sophistication to fast-growing commerce brands.
- We support 4,000+ merchants, and zero direct competition with a better solution.
- We serve brands like Quadlock, gorjana, Joseph Joseph, and ARMRA Colostrum.
- Our positioning: the data layer to build agent workflows for commerce.
- Customers tell us things like "this is a dream come true - it feels like the first time they showed me Shopify".
- HOW WE OPERATE We publish our operating principles internally and we mean every word.
- Here are the ones that matter most if you're thinking about joining: Customer Obsession.
- Every decision starts with: does this make our users' lives better? If the answer isn't clear, go talk to a customer before you build anything. Own the Number.