Solutions Specialist - AI Referral Management

Responsibilities

• - Collaborate with Customer Success to support adoption and identify upsell opportunities within the referral management product line WHAT WE’RE LOOKING FOR: - 4+ years of

Requirements

• That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs.
• experience platform powered by specialty-specific agentic AI.
• Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need.
• ABOUT THE ROLE: As a Solutions Specialist for AI Referral Management at Assort Health, you will sit at the intersection of product, sales, and AI operations — serving as the dedicated expert for our Referral Management product line.
• You will work directly with health systems, specialty practices, and our internal teams to ensure Assort's AI voice agents deliver measurable results in referral workflows.
• WHAT YOU’LL DO: Specialized Sales & Deal Support - Serve as the go-to product expert for Assort's Referral Management solution, engaging in active deals once referral management is in scope - Engage in sales conversations to deliver targeted demos, answer deep product questions, and drive conviction - Lead product demos and discovery calls tailored to referral coordinators, front-office operators, IT leaders, and clinical administrators - Support RFPs and technical evaluations with referral-specific
• experience in a Product Management, Solutions/Sales Engineer, or Sales role deeply focused on patient intake and scheduling or equivalent professional
• experience operating in healthcare - Strong understanding of healthcare referral workflows, including referral coordination, authorization, and specialist routing - Excellent communicator — able to translate complex AI/technical concepts for non-technical healthcare stakeholders -
• Experience with EHR platforms (Epic, Athena, Nextgen, or similar) and comfort navigating integrations and system workflows - Highly organized with the ability to manage multiple active deals and customer relationships simultaneously

Benefits