customer support
Posted 3 hours agoTechnical Support Supervisor III NER & DS
at ezyVet
Hoofddorp Hq, NetherlandsHybrid
Requirements
- You will manage & implement continuous improvement initiatives & drive projects What you need to succeed Preferably a bachelor’s degree in technology, life sciences, or an applicable area. 5+ years'
- experience in a customer support center environment with increasing
- Experience working with customer support teams at distributors. Strong technical subject matter
- experience and expertise in managing function leaders.
- Demonstrated skills in leadership, performance coaching, problem solving, planning, and delegating.
- Proven capability to collaborate with all levels of the organization.
- If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.
Benefits
- Opportunity for an annual bonus On the job training & career advancement opportunities. Additional
- benefits including but not limited to volunteer paid days off, bike plan and much more. 25 days holidays / year Retirement/Pension contribution percentage paid by IDEXX Why IDEXX: We’re proud of the work we do, because our work matters.
- At IDEXX, you’ll be supported by competitive compensation, incentives, and
Additional details
- As a Technical Customer Support Supervisor , you will lead 2 frontline leaders and a team of consultants responsible for driving customer loyalty and ensuring that our customers and distributors are satisfied and are achieving measurable value from our products and services.
- This role offers the opportunity to work in veterinary diagnostics and make a direct impact on veterinary practices and patient care.
- The Customer Support team plays a critical role in supporting IDEXX customers across Europe, building strong relationships and ensuring customers maximize the value of diagnostic solutions.
- Why this role matters: You will be a key contributor to customer success within the Companion Animal Group (CAG), ensuring veterinary professionals can rely on IDEXX technology to deliver critical diagnostics.
- You will help strengthen customer relationships, support business growth, and ultimately contribute to better outcomes for animals.
- In this role: You will lead the team of Technical Customer Support for Northern Europe (UK, Denmark, Norway, Sweden, Finland & Netherlands) .
- You will also lead Distributor Support and Advance Technical Support Consultants.
- You will directly lead 2 frontline leaders and approximately 6 consultants (indirectly responsible for 24 consultants), continually seeking opportunities to improve operations, including people, processes, and technology.
- You will help to develop, define and execute a culture that leverages rewards and recognition.
- You will develop and mentor your team through on-boarding, open communication, training, development opportunities and performance management processes.