other
Posted 3 weeks agoCustomer Experience Advisor
at ApplyBoard
Gurgaon, IndiaOn-site
Responsibilities
- Monitor personal performance to meet individual KPIs, including response time, accuracy, and customer satisfaction.
Requirements
- ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform.
- Ideally, the individual should have a basic understanding of technology and strong communication skills, as they may occasionally be required to liaise with the product team.
- What you bring to the table: An associate's or Bachelor's degree is an asset. 1-3 years of customer service experience.
- Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness Strong analytical abilities, detail-oriented, and a high level of accuracy Working knowledge of Google spreadsheets, Microsoft Word, and Gmail Adept in researching and problem-solving capabilities Someone who thrives in a collaborative, teamwork environment Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy Ability to work in a flexible, fast-paced environment to meet multiple
- About ApplyBoard ApplyBoard empowers students around the world to access international education.
- Ready to join us? We're grateful for your interest in joining the ApplyBoard team.
- We may use artificial intelligence tools to support the hiring process, potentially while reviewing applications, analyzing resumes, or assessing applicant responses.
Additional details
- For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth.
- Our six core values guide us in our mission to educate the world, and are the foundation of our company culture.
- As an organization built on diversity, our team members are representative of the students we support.
- Experience Advisor will assist applicants/customers throughout the admissions process by providing timely, accurate, and empathetic support.