other
Posted 3 days agoDirector, IT Global Technical Services
at Mosaicco
United StatesOn-site
Responsibilities
- Benchmark cost performance against peers, develop and execute strategies to optimize cost of services.
- Ensure appropriate service levels are established, performance meets or exceeds service levels and issue escalations are addressed to ensure Mosaic maximizes their agreement’s value obtained.
- Manage performance issues when necessary.
- Lead the team to adopt agile development methodologies to deliver required services to the business.
- Foster a business-oriented culture and mindset within the Global Technical Services team driven by a continual service improvement approach.
- Ensure the processes deployed are operating in an optimal manner.
- Develop and maintain a global IT service catalog.
Requirements
- Provide timely and constructive feedback on a regular basis to ensure employees have a clear understanding of their work, roles and the business.
- experience leading large-scale IT teams Leadership
- experience in identifying, negotiating and maintaining effective outsource relationships
- Experience managing multi-site personnel
- Experience with vendor performance management Knowledge of best practices for service delivery
- Experience building strategic plans for IT function Excellent verbal, written and listening communication skills, including the ability to effectively present concepts and proposals Ability to coach and develop employees Excellent leadership and interpersonal skills Strong motivational leader that possesses a hands-on, lead by example approach Proven strategic planning and project management capabilities Ability to effectively work and create strong and effective partnerships with employees at all levels
Experience
- What you’ll need: 10+ years of progressive IT experience 5+ years of
Benefits
- benefits package which includes Medical, Dental, and Vision insurance, life & disability Tuition reimbursement Paid Paternity/Maternity Leave #LI-KM1
Additional details
- The Mosaic Company (NYSE: MOS) is the world’s leading integrated producer of concentrated phosphate and potash—two of the three most important nutrients in agriculture.
- We employ more than 13,000 people in six countries to serve farmers all over the world.
- Our Headquarters is in Lithia, Florida with operations throughout North America (U.S./Canada) and South America.
- At Mosaic We Help the World Grow the Food it Needs - Apply today and join our team! The Director, IT Global Technical Services directs the delivery of Global IT base services throughout Mosaic, which includes all technical infrastructure, cloud operations, computing environments, desktop applications, networks, telephony, conferencing, technical support and application support.
- Global support includes managing multilingual, 24-hour support coverage for key services.
- The incumbent must effectively manage the relationships with Mosaic’s key outsource vendors, software vendors and hardware vendors.
- What you’ll do? Global Infrastructure: Partnering with the peer IT teams, provide cost effective, highly available and high performing global infrastructure.
- External Service Provider Management: Manage external service providers for cloud services, managed services, network operations, and support services.
- People Leadership: Lead, develop and coach the Global Technical Services team in order to continually improve IT capabilities necessary to increase performance of the organization.
- Work with employees on their career development plans.