sales
Posted 2 weeks agoPre-Sales Senior Engagement Manager
at Intercom
Chicago, United StatesHybrid
Responsibilities
- Lead services scoping with customers (Director to C-level) to understand their support operations, goals, and constraints—and turn that into a clear deployment path forward
- Own the story in pre-sales
- Design AI-powered solutions
- Assess complexity and guide the right approach
- Drive services attach and expansion: Help customers see the critical value of investing upfront to get their AI transformation right from day one
- Deliver real-world adoption: Ensure your deployment designs lead to meaningful increases in automation, where customers see Fin working in production, not just on paper Benefits
Requirements
- Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
- Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
- Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
- You’ll play a critical role in helping customers confidently invest in AI transformation—designing deployment approaches that balance speed, adoption, and long-term value.
- experience using AI—not just replicate old workflows with new tools
- Familiarity with SaaS + AI automation, integrations, and change management best practices.
- You’re AI-curious and hands-on - you don’t just talk about it, you try things and understand how it changes workflows
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- *Proof of eligibility to work in the United States is required.
Experience
- 3–5 years in consulting, pre-sales, solutions, or customer success - you’ve solved real customer problems before
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- The base salary range for candidates within the Greater Chicago Area is $133,700-$159,650.
- Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future.
- All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Policies
Additional details
- Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
- Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
- Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
- We’re hiring a Pre-Sales Senior Engagement Manager to shape how we bring Fin to life for customers—before a contract is even signed.
- You’ll work directly with customers and our Sales team to define the right deployment approach so they can launch fast, see value quickly, and avoid painful rework later.
- This isn’t a “follow the playbook” role. You’ll be helping us build the playbook .
- Partner closely with Sales to position services, shape deals, and give customers confidence in how they’ll get value from day one
- requirements into clear Statements of Work (SOWs)—including scope, assumptions, exclusions, timelines, dependencies, and customer responsibilities
- Evaluate deals across dimensions like workspace and workflow design, Fin readiness, migration complexity, and integrations - then translate them into clear Statement of Work (SOWs) Be the bridge
- Connect customer needs with Product, Engineering, and Customer Success—making sure what we sell is what we can deliver (and vice versa) Improve the system