other
Posted 2 weeks agoCustomer Service Representative
at TransPerfect
On-site
Responsibilities
- Document the resolution and follow up with the customer as needed.
Requirements
- Follow-up with the client on special cases presented by the customer to reach a solution Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor Required Skills Good mathematical skills Excellent ability to multi-task using multiple screens and systems while communicating with customers Excellent customer service, organizational, and communication skills Must be a good decision maker with good time management and problem solving skills Proven ability to
- Qualifications High School Diploma or GED required. 18 years of age or older Minimum of (1) year of financial customer service
- experience Typing of 35 WPM required Desired Skills and
- Experience Microsoft Office, Outlook and Excel experience
Additional details
- TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that.
- Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
- The Customer Service Representative is responsible for providing quality customer service for financial/banking customers that consistently meets or exceeds Company standards of excellence and customer expectations.
- The Customer Service Representative is directly responsible for handling inquiries from customers while displaying great financial customer service skills to ensure the highest level of customer satisfaction.
- Answers inquiries from customers and quickly assesses customer needs and proactively provides solutions Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Answers the phone in a pleasant and professional manner.
- Maintains customer records by updating account information Communicates effectively with other departments to resolve customer issues.