operations
Posted Mar 17Partner Operations Manager, Latin America
at TapSend
Mexico City, MexicoOn-site
Responsibilities
- Identify & track the metrics that matter. - Foster strong working relationships with payout partners across markets.
- Collaborate with partners on troubleshooting issues and potential performance improvements - Reduce our technical outages over time by tracking why they happen & working across teams to remove the issues at the root - Build robust systems, governance tools, analytical dashboards and playbooks to streamline internal and payout partner operations and reporting - Working cross-functionally with highly technical and specialized product/engineering colleagues across the organization to build scalable systems -
Requirements
- experience in finance, technology, operations, or a similar field at a start-up or tech company.
- Experience in payment operations is a plus - Strong written and verbal communication skills - Proficiency in Excel, SQL a must - Emerging market
Experience
- This includes performing analysis, designing process solutions and working with technical team(s) on implementation - Strong organisational skills and the ability to manage multiple time-sensitive priorities in a fast-paced startup environment - 5+ years of
Benefits
- The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.
Contact
- experience strongly preferred - English and Spanish language proficiency required TAPTAP VALUES https://www.taptapsend.com/our-values Impact first Team next Accept reality Propose solutions Win with grit Be proactively candid, with yourself and others Love the particular Own it Create positive energy Maybe, even have fun Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Additional details
- ABOUT US We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.
- Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors.
- We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached.
- We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.
- Here’s a little more: - Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) - Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more - Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission - Truly global team - 250+ people, 50+ nationalities, 50+
- experience and efficiency for LatAm & across the globe.
- You will be responsible for analysing the performance of our payment network, identifying areas of improvement both in our processes and those of our partners, and liaising with our payment partners in various countries.
- This role touches a wide cross-section of Taptap Send’s truly global operations.
- You will showcase project management skills navigating our operations, support, trading, and finance teams.
- Taptap Send is rapidly growing, and the scope and complexity of this role will too.