Product Support Engineer - APAC

Responsibilities

• Proactively identify patterns in customer challenges to recommend product enhancements and streamline integration processes. - Customer

Requirements

• experience to customers by diagnosing and resolving technical issues ensuring a high level of customer satisfaction through effective communication and problem-solving.
• Your knowledge of integrations and platforms will be key to your success, as you'll leverage this expertise to address customer inquiries related to system integrations, data flow, and product functionality.
• Responsibilities: - Technical Troubleshooting: Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers.
• Provide comprehensive support regarding the investigation of integration issues, API inquiries, and bug reports. - Expertise in Integrations: Leverage in-depth understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues.
• - Support Enablement: Share expanding knowledge with the rest of the Support Team to assist with creating holistic understanding of the platform. Role
• Requirements: - Technical Expertise: Strong understanding of software applications, Internet protocols, troubleshooting, and automation via scripting. - Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• - Team Collaboration: Ability to work effectively within a team and independently, with a proactive approach to solving problems.
• You Should Apply If: - You have a strong technical background, particularly in API integrations, and enjoy solving complex problems by analyzing logs and code.
• experience in technical troubleshooting.
• In short, this is the perfect time to join 🚀 ABOUT GO TO MARKET Our Support team is a part of our Customer Success department, and thus is a part of our Go To Market function.
• Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Benefits