operations
Posted 3 hours agoOperations Specialist
at Sezzle
ArgentinaRemote
Responsibilities
- Write and run SQL queries to investigate transaction discrepancies, refund and payment issues, reconciliation gaps, and other data-related problems
- Trace issues across payment and support systems (e.g., card processors, ledgers, help-desk platforms) to identify where and why something went wrong
- Reproduce, diagnose, and document root causes, then either resolve the issue directly or clearly hand off a well-scoped bug report to Engineering
- Write clear, concise documentation, runbooks, and internal knowledge-base articles so recurring issues can be resolved faster
- Act as an advocate for both customers and frontline agents, surfacing trends and recommending improvements to our products, tooling, and processes What We Look for:
Requirements
- experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping! About the Role:
- You'll spend your days querying databases, tracing transactions across payment platforms, and using AI tooling like Claude to diagnose root causes and resolve issues that others can't.
- Use Claude and other AI tools to investigate issues, analyze logs, draft queries, and accelerate root-cause analysis
- Hands-on SQL skills — comfortable writing queries with joins, filtering, and aggregation to investigate data independently (query optimization experience a plus)
- Comfort using AI tools like Claude as part of a technical investigation workflow, with sound judgment about when to trust and how to verify their output
- Experience with Zendesk, Jira, Grafana/Loki, or similar support and observability tooling is a strong plus
- Familiarity with payment systems, card processors, or ledger/reconciliation concepts is a plus About You:
Experience
- 3+ years of technical support, operations, or a related problem-solving role, ideally in software, fintech, or payments •
Benefits
- The salary range for this role is $1.800 - $2.700 per month (Gross in USD) About Sezzle:
- You earn trust - you listen attentively, speak candidly, and treat others respectfully.
- Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
Additional details
- With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping
- experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible.
- We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values.
- As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey.
- If you’re excited about pushing boundaries in tech and delivering a game-changing
- We are seeking a talented and motivated Operations Specialist to join our Operations team — someone with both a high IQ and a high EQ who thrives on getting to the bottom of complex problems.
- This role sits behind the frontline support team, handling escalated issues that require deeper investigation into our systems and data.
- It's a great fit for a curious, technically-minded problem solver who wants to grow at the intersection of operations, data, and engineering within a fast-paced, rapidly growing team. What You'll Do:
- Serve as the escalation point for complex issues handed up from frontline support, owning them from investigation through resolution
- Partner closely with Engineering, Product, and Operations to escalate patterns, file detailed tickets, and follow issues through to a fix