operations
Posted 3 days agoTechnical Application Specialist | Last Mile Logistics
at Epocare
United StatesHybrid
Responsibilities
- Transform customer support into a seamless experience! As a Technical Application Specialist, you will be the key point of contact for real-time support, troubleshooting, and customer engagement.
- Test and troubleshoot new features to ensure release readiness.
- Research client usage and follow up to ensure optimal software utilization.
Requirements
- Knowledge of specific system application fundamentals and business processes.
- Ability to effectively communicate both verbally and in writing.
- Experience in a support environment with high call volumes desired.
- What could set you apart: Knowledge of Microsoft SQL, ERP applications or analytical tools.
- Knowledge of financial, manufacturing, retail or distribution business processes.
- SaaS or e-Commerce experience.
- Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
- From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
Experience
- What you will likely bring: 3+ years applicable
Benefits
- And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay &
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Additional details
- experience and participate in software testing and validation.
- What you will be doing: Interact with customers via phone, email, and chat to diagnose and resolve issues.
- Proactively follow up with customers to resolve open items.
- Stay up to date on new features and communicate updates to customers.
- Learn and follow all procedures related to technical support.
- experience and demonstrated success/knowledge in supporting technology. Industry knowledge/experience. Customer experience skills.
- Strong problem solving and troubleshooting skills.
- An engaging personality and an affinity for taking pride in customer satisfaction. #LI-MB1 #LI-HYBRID About Epicor At Epicor, we’re truly a team.
- We help businesses stay future-ready by connecting people, processes, and technology.
- Together, Epicor employees are creating a more resilient global supply chain.