customer support
Posted Dec 10, 2025Technical Customer Success Manager, NA (remote)
at Nash
United StatesRemote
Responsibilities
- - Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency.
- - Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities.
- - Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash’s internal teams.
Requirements
- QUALIFICATIONS (MUST-HAVE) - 5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar. - Proven success owning enterprise customer relationships and driving adoption, performance, and growth. - Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering. -
- Experience advising customer product/engineering leaders and translating technical concepts into business outcomes. - Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems. - Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback. - Excellent communication and executive-presence skills. NICE-TO-HAVE -
- Experience in last-mile logistics, supply chain, or complex B2B SaaS systems. -
- Experience in high-growth startups or enterprise retail environments. - Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows. - Background in consultative roles involving both technical depth and commercial accountability.
- More about Nash http://Nash.AI NASH IS THE PLATFORM THAT POWERS MODERN LOGISTICS.
- Real-time, AI-native intelligence determines what should happen, operational control executes it, and the platform dynamically orchestrates capacity from any source: a company's own fleets, partners, or the Nash delivery network.
Benefits
- WHAT YOU’LL LOVE ABOUT US ✅ Early-stage, well-funded startup – directly impact the company and grow your career! ✅ Quarterly broader team on-sites to bond with teammates ✅ Competitive compensation and opportunity for equity ✅ Flexible paid time off ✅ Health, dental, and vision insurance