engineering
Posted Dec 22, 2025Named Technical Support Engineer
at Roboflow
Sf Or Us, United StatesRemote
Responsibilities
- - Ensure high-quality communication and expectation setting with customer stakeholders.
Requirements
- We’re building the tools, community, and resources needed to make the world programmable with artificial intelligence.
- Today, over 1M+ developers, including those from half the Fortune 100, use Roboflow’s machine learning open source and hosted tools.
- - Build deep contextual understanding of their infrastructure, data sources, workflows, and constraints.
- experience with Linux and networking fundamentals (VPN, SSH, firewalls). - Strong scripting skills in Bash and Python. - Ability to diagnose issues across the full CV/ML pipeline: data → training → workflow → edge inference. - Hands-on
- experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices. - Comfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure.
- Experience with the Roboflow platform. - Prior named-account support or Technical Account Manager / DSE experience. - Pre-sales, solutions architecture, or consulting background. - Ability to articulate technical value as business outcomes.
- Within the customer, you’ll collaborate with engineering, ML practitioners, operators, and program leads—acting as the connective tissue that ensures clarity, continuity, and forward progress.
Experience
- TECHNICAL PROFICIENCY - 7+ years of
Benefits
- Roboflow simplifies building and using computer vision models.
- You run bitesize enablement sessions, create tailored guides and internal customer knowledge bases, and help your customer mature their computer vision operations.
- you will: - Become the technical continuity for the customer’s computer vision deployment across your region.
- TEAM ORIENTED SKILLS - Proactive Knowledge Sharing: Creates content, updates runbooks, and contributes to internal/external KBs. - Enablement Mindset: Enjoys teaching customers and building their maturity in using the platform. - Process & Tooling Evolution: Surfaces patterns, proposes improvements, and supports RCA processes. BONUS SKILLS -