other
Posted 5 hours agoCustomer Service Representative (Based in the Philippines)
United StatesOn-site
Requirements
- Qualifications Able to fluently read, speak, and write English Resident of Philippines Scheduled shift will be between 9:00 AM - 9:00 PM (US, Mountain Standard Time)
- RESPONSIBILITIES: Interact with difficult or irate clients, board members, homeowners and vendors via telephone, chats, texts, posts, email, mail or in person Search computer databases or files for answers Update customer profiles, account information and databases Look into and resolve complaints Extensive use of computer and telephone Minimize the length of each interaction, while still providing excellent service KNOWLEDGE, SKILLS AND ABILITIES: Knowledge: This position requires knowledge in the
- experience (Microsoft Office and Windows platform) Customer focused Personal Attributes: The contractor must also demonstrate the following personal attributes: Be honest and trustworthy Be respectful Be flexible Demonstrate sound work ethics Pleasant demeanor Good sense of humor WORKING CONDITIONS: Physical Demands The Customer Service Representative may spend long hours sitting and using office equipment and computers.
Additional details
- Mental Demands: There are a number of deadlines associated with this position, which may cause stress.
- The incumbent must deal with a wide variety of people on various issues.