Manager, Technical Deployment Leads (TDL), Forward Deployed Engineering (FDE)

San Francisco, United StatesHybrid

Responsibilities

- Build deep trust with your team by modeling calm, focus, and judgment when it matters most.

You’ll grow a team that can operate under pressure and help OpenAI learn from the field.
About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence

About the Team OpenAI’s Forward Deployed Engineering (FDE) team partners with customers to turn research breakthroughs into production systems.
We operate at the intersection of customer delivery and core platform development.
About the Role As a Technical Deployment Lead Manager (TDL Manager) in the FDE team, you will build and lead TDLs through high-stakes, ambiguous customer deployments and own technical and business value outcomes end to end.
You will lead TDLs who translate business outcomes into technical delivery plans, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals.
You will set the bar on scope, sequencing, risk management, and communication.
When deployments drift or stakes spike, you will step in to reset the plan, unblock teams, and protect customer trust.
Your decisions will influence how OpenAI is trusted by the customers closest to our deployment work.
Your success will be measured by how consistently your team ships, how clearly you deliver signal to Research and Product, and how durable your team and delivery model prove to be.
We use a hybrid work model of 3 days in the office per week.
Travel of approximately 25% is required. In this role,