other
Posted Mar 20Executive - Customer Service
at CAE
Mumbai, IndiaOn-site
Responsibilities
- Coordinate with Vendors for managing transport, pilot lounge, stationery, goods inward and outward.
- Maintain customer database as per company process
Requirements
- They should also have in-depth knowledge about business based on which they can manage customer complaints.
- Candidates must hold a general education degree or a basic high school diploma.
- Candidates must have basic skills in computers.
- experience in customer service are a preference.
- High level of professionalism (you are one of the faces of the company!)
- Ability to learn other software systems relatively easily
- Confidentiality Qualification: Graduate degree of any management branches with 1-2 years experience match the
Additional details
- Total no of positions - 4 Position Type - Contingent / Contract Timing: (Rotational shift 6 days working) Job Description
- They must possess a professional attitude towards customers.
- The representative should also demonstrate a positive attitude while handling customers.
- They should also communicate well with customers through numerous communication channels.
- The employee must also identify causes that led to customer complaints and then resolve them with possible solutions.
- The staff must also record customer feedback for process improvement as per company process.
- Follow company process accurately and efficiently Skill Set required
- The candidate should always be calm and patient with customers.
- Good writing skills (email etiquette) Team player Empathy