customer support
Posted YesterdayApplication Support Specialist
at Dart
GlobalRemote
Responsibilities
- Monitor and diagnose second-level support for enterprise systems and applications, including Workplace, PMWeb, Prophix, Dynamics 365 (F&O, Business Central, CRM), Sage, Counterpoint, Oracle Micros and Symphony
- Troubleshoot and resolve application issues in collaboration with vendors and internal teams
- Install and update client/server software and service packs
- Maintain application documentation, workflows, and software asset records
- Support business process improvement initiatives through application configuration and optimisation
- Ensure systems are aligned with organisational requirements and best practices
- Deliver training to end- users on modified, upgraded, or newly implemented systems to ensure effective usage
Requirements
- The successful candidate will provide second-level application support, drive business processes and system optimisation, and deliver user training across multiple enterprise platforms to enhance operational efficiency. DO YOU HAVE:
- A bachelorâs degree in information technology or a business-related discipline, or equivalent combination of education and relevant experience
- ITIL 4 Foundation, Microsoft Azure Administrator Associate, Microsoft Power Platform Fundamentals, Dynamics 365 Fundamentals (ERP), and Project Management Fundamentals or equivalent required
- experience in ERP/business application or IT support, with an emphasis on application management and business process optimisation
- Proficiency with Citrix environments, including remote desktop and application delivery and Microsoft Azure;
- experience with SharePoint Online is an asset
- Working knowledge of Active Directory, including user and group management, DNS, and domain services
- Familiarity with the Microsoft Power Platform (Power BI, Power Automate, Power Apps and Power Pages)
- experience with Microsoft Dynamics platforms such as Dynamics GP, Dynamics 365 ERP & CRM, and Business Central
- Experience supporting other ERP/accounting systems such as Sage WE WANT YOU TO:
- This is a beta feature to avoid spam applicants.