Application Support Specialist

GlobalRemote

Responsibilities

Monitor and diagnose second-level support for enterprise systems and applications, including Workplace, PMWeb, Prophix, Dynamics 365 (F&O, Business Central, CRM), Sage, Counterpoint, Oracle Micros and Symphony
Troubleshoot and resolve application issues in collaboration with vendors and internal teams
Install and update client/server software and service packs
Maintain application documentation, workflows, and software asset records
Support business process improvement initiatives through application configuration and optimisation
Ensure systems are aligned with organisational requirements and best practices
Deliver training to end- users on modified, upgraded, or newly implemented systems to ensure effective usage

The successful candidate will provide second-level application support, drive business processes and system optimisation, and deliver user training across multiple enterprise platforms to enhance operational efficiency. DO YOU HAVE:
A bachelorâs degree in information technology or a business-related discipline, or equivalent combination of education and relevant experience
ITIL 4 Foundation, Microsoft Azure Administrator Associate, Microsoft Power Platform Fundamentals, Dynamics 365 Fundamentals (ERP), and Project Management Fundamentals or equivalent required
experience in ERP/business application or IT support, with an emphasis on application management and business process optimisation
Proficiency with Citrix environments, including remote desktop and application delivery and Microsoft Azure;
experience with SharePoint Online is an asset
Working knowledge of Active Directory, including user and group management, DNS, and domain services
Familiarity with the Microsoft Power Platform (Power BI, Power Automate, Power Apps and Power Pages)
experience with Microsoft Dynamics platforms such as Dynamics GP, Dynamics 365 ERP & CRM, and Business Central
Experience supporting other ERP/accounting systems such as Sage WE WANT YOU TO:
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Mentor junior team members by providing guidance, knowledge sharing and support for their professional development Compensation & Benefits
At Dart, we're committed to creating a workplace where you thrive, offering a competitive salary and
Our package includes 100% employer-paid medical insurance premium for the employee, employee and employer pension contributions, life insurance and long-term disability coverage (conditions apply), enhanced leave options including vacation, personal days, maternity, paternity, a wellness screening day and continuing professional development opportunities after successful completion of a six-month probationary period.

We are actively seeking an experienced Application Support Specialist to join our Information Technology Team.
Configure and deploy POS devices and related software
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