Strategic Customer Success Manager - Technical Account Management

Toronto, CanadaRemote

Requirements

experience working in customer-facing customer success, account management or strategic consulting organisation. B2B SaaS
experience in a high-paced environment is a benefit. - Procurement
experience (procurement, sourcing, or vendor management background) and / or familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools - Excellent interpersonal skills and ability establish quick rapport and trust with customers - Strong project management skills to manage a dynamic customer portfolio.
Experience with SaaS workflow management tools (low code / no code configuration) - Procurement, legal, financial, or IT systems background (fluency or exposure) -
Experience working in a top tier consulting firm or have an MBA PERKS &

BENEFITS At Zip, we’re committed to providing our employees with everything they need to do their best work. - 📈 Start-up equity - 🦷 Full health, vision & dental coverage - 🚍 Commuter benefit - 🚠 Team building events & happy hours - 🌴 Flexible PTO - 💻 Apple equipment plus home office budget We're looking to hire Zippers and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world.

requirements into new solutions for customers, while skillfully managing customer expectations. - Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. - Partner with Sales to manage renewals to achieve target NRR. - Continuously improve Customer Success assets and processes.
We’re an early stage company, we want people who are excited to build and motivated to up-level the status quo!
diagrams, conditionally based logic, etc.) - Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality) NICE TO HAVES -
experience doesn't exactly match up to our job description.
We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.