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Posted Apr 16Senior Observability Architect | EST or PST | Remote
at Grafana Labs
United States ( ), United StatesRemote
Responsibilities
- Design the observability maturity journey of customers and assist them on that path.
- Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience.
- Advise clients on best practices and strategies for leveraging our technology to achieve their business goals
- Collaborate with clients to develop and execute technical roadmaps.
- Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.
- Develop and maintain strong, long-term relationships with key stakeholders.
- Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment.
- Conduct training sessions and workshops to educate clients on our technology.
- Develop and deliver technical documentation, guides, and tutorials.
- Prepare and present reports on client metrics, achievements, and areas of focus.
- Identify and provide timely workarounds and solutions to meet a customer’s business needs.
Requirements
- There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps.
- Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack , both featuring scalable metrics ( Grafana Mimir ), logs ( Grafana Loki ), and traces ( Grafana Tempo ).
- Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience). •
- experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry.
- Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus.
- Proven ability to manage multiple clients and projects simultaneously.